Terms & Conditions
We do not store credit card details nor do we share customer details with any 3rd parties.
All orders are processed and dispatched within 72 hours of the order being received. All orders dispatched and shipped within the UK are sent using a fully tracked courier service – Please allow up to 3 days for delivery.
All orders dispatched and shipped Internationally are shipped using an International Tracked Mail service – Please allow up to 10 days working days for delivery.
Should you have the need to raise a query regarding the delivery of your order please email firstname.lastname@example.org stating your order Number and our shipping department will investigate your enquiry with the carrier and provide you with feedback.
International Orders – Any requests for a refund/replacement due to non-delivery will not be issued for 28 days from date of dispatch – This allows us to investigate thoroughly with our carrier the reason for non-delivery.
UK Orders – Any requests for a Refund/Replacement due to non-delivery will not be issued for 7 days days from date of dispatch -This allows us to investigate thoroughly with our carrier the reason for non-delivery.
For hygiene purposes, we do not offer refunds.
If your order has arrived damaged or moldy within 30 days we will be more than welcome to issue you a new product, please email email@example.com with your order number and proof and we will gladly assist you.
Cancellations need to be received before the product has been sent out, as soon as the product has been dispatched by ourselves customers will no longer be able to cancel. As-long as a cancellation is received before dispatch a full refund will be issued.
We will not be held responsible for wrong delivery addresses. All items are sent to the delivery address provided by the customer, if a customer provides a wrong delivery address no refund will be issued. If you notice a wrong delivery address on your order confirmation please send us an email as soon as possible to change it, if it has not been despatched we will change it at no extra cost, if it has already been despatched we will not be held responsible
All taxes are inclusive and paid by ourselves.
AMOUR GROUP LTD
Company Number - 10148208
VAT Registration Number - 256 4493 80
EORI Number - GB256449380000